Careers
Work with us.
Good health starts here
We constantly assess mental happiness, rest levels, substance relationships and ergonomic safety within our own Australian offices.
We reward our employees
AusHealth holds quarterly Reward & Recognition programs to acknowledge the professional achievements of staff members.
We're here to support you
Every AusHealth employee has access to free confidential counselling – from work-related concerns to financial advice.
Advance your career with us
We provide all our employees with opportunities to thrive and progress in their specialisation throughout their AusHealth employment.
No matter your role, it’s easy to come to work knowing that you’re helping build a happier, healthier future for someone else.
Current vacancies
• Great opportunity to build your career within the Health Industry!
• Permanent Full-Time and Part-Time Opportunities
• Salary sacrifice (up to $15,900)
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We are seeking for a self-motivated and pro-active individual to join our team based at our office in Bowen Hills QLD.
What will my day to day look like?
Over a rotating roster (between the hours of 7:30am and 6:30pm), that would involve rosters for Saturday's your responsibilities include, but are not limited to the following:
• Liaising with patients at the respective hospitals, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
• Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
• Assisting with the resolution of account queries for patients and Health funds.
• Provide exception customer service through building and maintaining effective relationships.
• Maintain Confidentiality of patient records.
• Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
• Prior experience in a similar healthcare role (desirable, but not essential).
• Excellent interpersonal and communication skills.
• Exceptional organisation and time management.
• An understanding of private health insurance cover and associated processes (desirable).
• Excellent computer literacy skills with proficiency in the MS Office suite (essential).
• Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a multi-disciplinary team.
• Ability to problem solve and negotiate.
• High level of accuracy and attention to detail.
So, why join us?
• Increased take-home pay with access to salary sacrifice, as part of a Charity
• Access to Salary Packaging and Novated Leasing
• Support for your success including industry leading on-the-job training and personal development
• Support to attain competencies in performing the PLO role
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes
If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
• Great opportunity to build your career within the Health Industry!
• Permanent Full-Time and Part-Time Opportunities
• Salary sacrifice (up to $15,900)
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions, we fund ground-breaking medical research conducted right here in Australia.
How will I help?
We are seeking for a self-motivated and pro-active individual to join our team based at our office in Bowen Hills QLD.
What will my day to day look like?
Over a rotating roster (between the hours of 7:30am and 6:30pm), that would involve rosters for Saturday's your responsibilities include, but are not limited to the following:
• Liaising with patients at the respective hospitals, Medical Consultants, and external organisations relating to hospital fees and charges (face to face at one of our client hospitals, or over the phone).
• Meet patients in the hospital to obtain financial consent, relevant admission & private health insurance paperwork to collect fees.
• Assisting with the resolution of account queries for patients and Health funds.
• Provide exception customer service through building and maintaining effective relationships.
• Maintain Confidentiality of patient records.
• Ensure all contractual requirements, Privacy and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
• Prior experience in a similar healthcare role (desirable, but not essential).
• Excellent interpersonal and communication skills.
• Exceptional organisation and time management.
• An understanding of private health insurance cover and associated processes (desirable).
• Excellent computer literacy skills with proficiency in the MS Office suite (essential).
• Resilience in having challenging conversations and ability to empathise with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a multi-disciplinary team.
• Ability to problem solve and negotiate.
• High level of accuracy and attention to detail.
So, why join us?
• Increased take-home pay with access to salary sacrifice, as part of a Charity
• Access to Salary Packaging and Novated Leasing
• Support for your success including industry leading on-the-job training and personal development
• Support to attain competencies in performing the PLO role
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes
If you are highly motivated, with a passion for effective customer service please apply now!
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
Do you enjoy communicating with people?
Are you self-motivated and pro-active?
Are you passionate about working within the Health Industry?
Do you want to be part of a National Company that has a great community feel?
Salary sacrifice (up to $15,900)
Access to Wherefit, a discounted workplace health and fitness program available to AusHealth staff.
Flexible working arrangements including the option of compressed work weeks
If you answered "yes" to any of the above, then we want to hear from you!
At AusHealth, we have full time permanent roles available in our Head Office in Underdale, as a Collections Officer, where you will:
- Assisting with the resolution of account queries for patients and Health funds
- Communicate with external stakeholders including but not limited to Centrelink, Medicare, hospital finance staff and third-party financial counsellors.
- Monitoring and following up outstanding debtors' balances, processing of approved debt waivers and write-offs.
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Understanding reasons for arrears including financial hardship.
- Always maintain patient and client confidentiality.
What will my day to day look like?
Your responsibilities include but are not limited to the following:
Communicating
- Liaising with patients and external organisations relating to hospital fees and charges (over the phone and via email)
- Undertaking inbound and outbound calls
Managing Portfolio
- Following up and collecting outstanding debt from health funds, other third-party insurers, insurance companies, Workcover and patients according to the Debt Management
Policy to ensure maximum outstanding revenue is collected in a timely manner.
- Assisting with the resolution of account queries for patients and Health funds
- Working with a variety of software's and systems, including Microsoft Excel and Collect
- Understanding reasons for arrears including financial hardship
Following Guidelines
- Ensure all contractual requirements, Privacy, and ACCC/ASIC Debt Collection Guidelines are adhered to.
What do I need?
To be successful in this role, you will have:
• Excellent customer service, communication, and interpersonal skills
• Excellent ability to negotiate, problem-solve, resolve conflict and work in a high paced environment.
• The ability to have challenging conversations and empathy with vulnerable customers including those facing hardship.
• Ability to work collaboratively with a team.
• Intermediate Microsoft Excel skills
You may also possess one/some/all the desirable skills we look for, including:
• Previous Health Fund Inpatient billing or Collections experience
• Knowledge of the Debt Collection guidelines and legislation (Desirable)
So, why join us?
• Support for your success including on-the-job training
• An attractive remuneration package
• Industry leading training and personal development
• Support to attain a certificate in Financial Services (Mercantile Agents)
• Employment Assistant Program (EAP)
• Being an integral part of assisting our Scientific Research into Cancer and Diabetes
Appointment to this role is conditional upon the provision of a National Police Check, Working with Children Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history. It is a requirement of this role that you are and remain fully vaccinated against COVID-19.
No Agencies or Agency representations thank you.
Are you a highly organised and motivated individual with a passion for quality customer service?
Join a successful company where your leadership contributes to the growth of medical research.
Thriving in a fast-paced industry, you'll lead a passionate and dedicated team, ensuring exceptional service standards and continuous improvement.
Who are we?
AusHealth is an Australian-owned health and wellbeing charity that provides high-quality services, products, and consultation for researchers, workplaces, and hospitals.
Through the profits from our workplace safety services and hospital billing solutions, we fund groundbreaking medical research conducted right here in Australia.
Our services include:
- Drug and alcohol testing programs, policies, and solutions
- Education and training
- High-quality diagnostic drug and alcohol testing products
- Vaccination Services
The Role
The National Customer Service and Quality Manager plays a pivotal role in driving the success of customer service operations. This position is responsible for optimising processes, maintaining quality standards, achieving key performance metrics, and ensuring seamless client management.
What will my day-to-day look like?
Your responsibilities will include but are not limited to:
- Ensuring the Customer Service Team delivers high-quality support while achieving service objectives through guidance, coaching, and a customer-centric approach.
- Developing and implementing performance metrics (KPIs) to enhance efficiency, accuracy, and quality in service delivery.
- Investigating and resolving customer concerns, acting as the escalation point for complaints, and providing after-hours support where required.
- Managing client testing schedules and ensuring timely processing of orders, upholding quality and operational excellence.
- Overseeing service bookings to align with customer expectations, following best practices for quality and efficiency.
- Reviewing policies and procedures to ensure compliance and efficiencies in internal operations and client services.
Essential Criteria
To succeed in this role, you must demonstrate:
- Strong leadership skills to inspire and develop a high-performing team.
- Ability to foster a positive, collaborative, and quality-focused team environment.
- Exceptional written and verbal communication skills, ensuring clarity and professionalism.
- Proven customer service expertise, including relationship management and handling complex customer interactions effectively.
- Experience in prioritising tasks and delivering high-quality work under pressure.
- Excellent administrative and organizational skills, with a strong attention to detail and quality assurance.
- Advanced computer literacy, with experience in electronic databases and IT solutions to support service quality.
What do I need?
To be successful, you should have:
- Expertise in customer service operations and quality management
- Experience within the health industry, understanding industry-specific quality standards
- Strong organisational capabilities to handle complex workflows efficiently
- Proven ability to drive quality improvements in customer service
- A results-driven approach, with a commitment to continuous improvement
How to Apply
Please submit your resume and a cover letter, briefly addressing your suitability against the criteria listed above.
Additional Requirements:
- A National Police Check
- Pre-employment drug and alcohol screening
- Eligibility to work in Australia
- Maintenance of up-to-date vaccination records
Note: We are not engaging recruitment agencies at this time—only direct applications will be considered.
About Us
AusHealth is an Australian-owned, profit-for-purpose medical research company passionate about helping Australians to live happier and healthier lives. Our Work division provides various products and services that help in creating and maintaining a safe workplace environment with a strong focus on Drug & Alcohol Policies & Testing Services, with 100% of the profits made servicing our extensive national client base, being used to fund world-first medical research and technologies, developed right here in South Australia.
Due to ongoing client growth and internal promotions within the company, we are currently looking for a Customer Service Officer to help support our existing team in providing exceptional round the clock service to our clients.
You will be responsible for delivering exceptional service, with a strong customer centric approach to support external and internal stake holders via effective, professional & accurate management of all incoming communications. They will also be instrumental in supporting the delivery of quality service to all AusHealth clients, by managing various pre-planned & ad hoc testing sessions in line with all standard processes and procedures.
About the Role
Reporting to the Customer Service Team Leader you will be required to:
- Receive and respond to incoming calls, emails and other enquiries relating to drug & alcohol testing, immunization clinics, respiratory fit mask testing and more
- Timely & effectively fulfil all incoming Post Incident booking requests, including the sourcing and scheduling of collectors
- Manage, resource and plan client drug and alcohol testing schedules, immunization clinics, and respiratory fit mask testing in line with relevant client needs
- Arrange and book travel requirements for Collectors, Nurses, Trainers & other AusHealth Work staff as required with consideration to cost effective arrangements and fatigue management
- Processing and actioning of any required paperwork received in line with company policies and client SOPs, including the processing of payments as required
- Additional support to the wider Customer Service team, in times of excess workload to ensure all client obligations are being met in a timely and efficient manner
- Working on a variable & rotational roster with the flexibility to backfill shifts as required to cover for leave and staff shortages, including but not limited to weekend & overnight on call availability
About You
To be successful in this role, you will bring:
- Previous experience in a customer service or administration role
- Demonstrated customer service skills including the ability to establish positive relationships with internal and external customers, able to determine & address customer requirements and effectively deal with difficult customers
- Well-developed interpersonal skills including written and verbal communication, negotiation, and teamwork
- Strong communication allowing to easily convey clear and concise information both verbally and written
- Experience in assessing priorities and working quickly and accurately to produce work of a high standard in a busy environment
- Strong administration skills including competence in using electronic databases and IT solutions to access and enter information with a high attention to detail and data entry accuracy
If you feel you have the skills and passion to make this role your own, please apply with your resume and cover letter outlining your suitability for the role.
Respectfully, no recruitment agencies please and only candidates holding full eligibility rights to work in Australia will be considered.
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces, hospitals, and healthcare.
With the profits made from our workplace safety services and billing resolutions services, we fund ground-breaking medical research conducted right here in Australia.
About the Role
The Business Development Coordinator plays a key supporting role in the growth of AusHealth Works by assisting the Business Development Manager with sales activities, client engagement, and administrative support.
What will my day to day look like?
Your responsibilities include but are not limited to the following:
• Identify new business opportunities, including potential clients and partnerships.
• Conduct market research and competitor analysis to support business growth.
• Prepare weekly and monthly sales reports, tracking key metrics and performance.
• Analyse market potential in the territory and assess the value of existing and potential clients.
• Build and maintain relationships with existing clients to generate new business for AusHealth Work’s products and services.
Essential Criteria
• Possess minimum five years of business-to-business sales.
• Demonstrated experience in achieving sales targets in a technical/industrial arena.
• Demonstrated aptitude for problem solving and tailoring solutions for customers.
• Demonstrated ability to persuade and influence others.
• Ability to build and maintain successful internal and external working relationships.
• Experience with maintaining and recording activity in a CRM system.
• Demonstrated knowledge of sales and marketing principles.
• Computer literate in Microsoft Office (intermediate level).
• Highly developed interpersonal and written communication skills.
• Proficiency in developing new business opportunities.
What do I need?
To be successful in this role, you will have:
• Project management knowledge.
• Experience in product development and in identifying new services.
• Experience in marketing, medical or technical products or services.
• Experience in process improvements and technical evaluations.
• Experience in preparing client proposals, quotes, and tender documents.
• Understanding of workplace health and safety regulations.
• Prior experience in customer service, sales coordination, or marketing support.
How to show your interest
Your application will be reviewed if you send an introductory cover letter and your current resume. The cover letter should address why you are seeking a role with AusHealth, your key career achievements, and what you can personally bring to the team.
Your ability to progress through the recruitment process is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening and evidence of your eligibility to live and work in Australia.
Respectfully, no agencies or representations thank you.
Do you have a passion for organisation and efficiency?
Do you thrive in a highly organised environment and want to make a difference?
Join a successful company where profits go to medical research.
Exciting and fast-paced industry
Collaborative and supportive team culture.
Who are we?
AusHealth are an Australian owned health and wellbeing charity that provides services, products and consultation for researchers, workplaces and hospitals.
With the profits made from our workplace safety services and hospital billing solutions we fund ground-breaking medical research conducted right here in Australia.
Our services include
• Drug and alcohol testing, programs, and policies.
• Drug and alcohol testing products.
• Wellness checks and workplace vaccinations programs.
About the Role
You would be responsible for assisting to oversee the operational management of drug and alcohol testing and collections services, ensuring seamless day-to-day activities. Working closely with the AusHealth network to ensure accurate and timely collections, reporting, and data management. Similarly, execution of collection procedures in accordance with regulatory standards, ensuring compliance with safety and legal requirements. This role requires a strong attention to detail, excellent organisational skills, and the ability to manage multiple operational tasks effectively.
The role will actively identity continuous improvement opportunities including training and upskilling required and will also monitor the quality of collectors including tracking and analysing errors. The role will interact with a range of internal and external stakeholders.
What will my day to day look like?
Your responsibilities include but are not limited to the following:
• Facilitate project meetings, prepare agendas, document minutes, and follow up on action items.
• Proactively manage operational risks and escalate issues to operational leadership as necessary.
• Supervise and support collection staff to ensure quality control.
• Assist in the development of operational procedures and documentation.
• Conduct regular internal audits to verify that all processes and documentation comply with legal and company requirements.
• Monitor national and state licenses, legislation and regulations to ensure AusHealth Work is kept up to date with the latest information.
• Assist in the development of operational procedures and documentation to improve efficiency, compliance, and service quality.
• Identify, develop and maintain relevant service policies and procedures.
Essential Criteria
• Strong organisational and time management skills with the ability to handle multiple tasks simultaneously in a fast-paced environment.
• Excellent communication skills.
• Proficiency in using office software (e.g., Microsoft Office Suite) and data management systems.
• Ability to work independently and as part of a team. Strong administration and organisational skills and good attention to detail.
• Knowledge of drug and alcohol testing procedures, regulatory guidelines.
• The ability to develop, maintain positive client relationships and ensure delivery of high-quality service.
What do I need?
To be successful in this role, you will have:
• Excellent interpersonal and communication skills.
• Exceptional organisation and time management
• Demonstrated experience in a fast-paced role.
• Ability to problem solve and negotiate.
• High level of accuracy and attention to detail.
How to apply:
Kindly, provide a resume and a cover letter briefly addressing why you would be suitable against the criteria listed above.
Appointment to this role is conditional upon the provision of a National Police Check, a satisfactory pre-employment drug and alcohol screening, eligibility to live and work in Australia and maintenance of your vaccination history.
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Bring your passion for delivering exceptional health-focused customer service to this role!
• Join a successful company where profits go directly to medical research
• Gain the recognition of an accredited qualification
• Enjoy flexible, casual hours and be rewarded with above-Award pay rates ($35.56p/h)
The Company
AusHealth Work, a division of The AusHealth Hospital Research Fund (AusHealth), has been a national workplace safety and wellbeing leader since 1985 and specialises in providing drug and alcohol testing services. We are currently seeking to expand our technician network to work with AusHealth clients based in the Townsville region. Our clients engage AusHealth to conduct workplace testing for the presence of drugs and alcohol through planned testing events as well as unplanned testing, following work incidents.
The Opportunity
As one of our valued Technicians, your work will involve:
• Performing workplace drugs of abuse testing for breath alcohol, oral fluid, urine and/or hair.
• Maintaining the chain of custody of specimens and accurate records of all on-site visits.
• Organising the transportation of specimens to laboratories after collection as required.
As a casual specimen Technician, your working hours will fluctuate in line with our client needs and as such, there is no guarantee of regular and consistent hours.
You will need to be generally available 24/7 due to the nature of our work – this includes being available at short notice for incident response. Possession of a smartphone, current driver’s license and reliable vehicle is essential. Whilst not mandatory for all clients, a high number of our clients require staff to be fully vaccinated for COVID-19. Evidence will be required of this for specific clients.
About You
To be a successful member of our team, you will be comfortable to:
• Work autonomously and independently
• Follow clearly defined processes
• Pay strong attention to detail
• Solve problems and issues logically
• Communicate clearly and effectively
• Build rapport with a diverse audience and customers
• Provide excellent customer service
• Resolve issues and conflict
• Operate technology effectively such as tablets and testing equipment
• Operate ethically and strictly maintain privacy and confidentiality
• Work in a timely manner
Experience and training in the health sector, handling biological specimens and/or workplace safety will be highly regarded. You must be legally entitled to live and work in Australia and preferably be fully vaccinated against COVID-19.
To apply, please forward a cover letter and resume via “Apply Now”
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Bring your passion for delivering exceptional health-focused customer service to this role!
• Join a successful company where profits go directly to medical research
• Gain the recognition of an accredited qualification
• Enjoy flexible, casual hours and be rewarded with above-Award pay rates ($35.56p/h)
The Company
AusHealth Work, a division of The AusHealth Hospital Research Fund (AusHealth), has been a national workplace safety and wellbeing leader since 1985 and specialises in providing drug and alcohol testing services. We are currently seeking to expand our technician network to work with AusHealth clients based in the Newcastle region. Our clients engage AusHealth to conduct workplace testing for the presence of drugs and alcohol through planned testing events as well as unplanned testing, following work incidents.
The Opportunity
As one of our valued Technicians, your work will involve:
• Performing workplace drugs of abuse testing for breath alcohol, oral fluid, urine and/or hair.
• Maintaining the chain of custody of specimens and accurate records of all on-site visits.
• Organising the transportation of specimens to laboratories after collection as required.
As a casual specimen Technician, your working hours will fluctuate in line with our client needs and as such, there is no guarantee of regular and consistent hours.
You will need to be generally available 24/7 due to the nature of our work – this includes being available at short notice for incident response. Possession of a smartphone, current driver’s license and reliable vehicle is essential. Whilst not mandatory for all clients, a high number of our clients require staff to be fully vaccinated for COVID-19. Evidence will be required of this for specific clients.
About You
To be a successful member of our team, you will be comfortable to:
• Work autonomously and independently
• Follow clearly defined processes
• Pay strong attention to detail
• Solve problems and issues logically
• Communicate clearly and effectively
• Build rapport with a diverse audience and customers
• Provide excellent customer service
• Resolve issues and conflict
• Operate technology effectively such as tablets and testing equipment
• Operate ethically and strictly maintain privacy and confidentiality
• Work in a timely manner
Experience and training in the health sector, handling biological specimens and/or workplace safety will be highly regarded. You must be legally entitled to live and work in Australia and preferably be fully vaccinated against COVID-19.
To apply, please forward a cover letter and resume via “Apply Now”
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.
Bring your passion for delivering exceptional health-focused customer service to this role!
• Join a successful company where profits go directly to medical research
• Gain the recognition of an accredited qualification
• Enjoy flexible, casual hours and be rewarded with above-Award pay rates ($35.56p/h)
The Company
AusHealth Work, a division of The AusHealth Hospital Research Fund (AusHealth), has been a national workplace safety and wellbeing leader since 1985 and specialises in providing drug and alcohol testing services. We are currently seeking to expand our technician network to work with AusHealth clients based in the Cootamundra region. Our clients engage AusHealth to conduct workplace testing for the presence of drugs and alcohol through planned testing events as well as unplanned testing, following work incidents.
The Opportunity
As one of our valued Technicians, your work will involve:
• Performing workplace drugs of abuse testing for breath alcohol, oral fluid, urine and/or hair.
• Maintaining the chain of custody of specimens and accurate records of all on-site visits.
• Organising the transportation of specimens to laboratories after collection as required.
As a casual specimen Technician, your working hours will fluctuate in line with our client needs and as such, there is no guarantee of regular and consistent hours.
You will need to be generally available 24/7 due to the nature of our work – this includes being available at short notice for incident response. Possession of a smartphone, current driver’s license and reliable vehicle is essential. Whilst not mandatory for all clients, a high number of our clients require staff to be fully vaccinated for COVID-19. Evidence will be required of this for specific clients.
About You
To be a successful member of our team, you will be comfortable to:
• Work autonomously and independently
• Follow clearly defined processes
• Pay strong attention to detail
• Solve problems and issues logically
• Communicate clearly and effectively
• Build rapport with a diverse audience and customers
• Provide excellent customer service
• Resolve issues and conflict
• Operate technology effectively such as tablets and testing equipment
• Operate ethically and strictly maintain privacy and confidentiality
• Work in a timely manner
Experience and training in the health sector, handling biological specimens and/or workplace safety will be highly regarded. You must be legally entitled to live and work in Australia and preferably be fully vaccinated against COVID-19.
To apply, please forward a cover letter and resume via “Apply Now”
Please Note: We will not require any support from Recruitment Agencies at this time and kindly request no contact is made. Only direct applications will be considered.