For Hospitals - Overseas and Medicare Ineligible Patients

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Patient liaison, billing and revenue management. Patient repatriation.

Our Overseas and Medicare Ineligible Patient Program

allows us to connect with your patients on or after admission (planned and unplanned) where we complete consents, election forms, health fund paperwork, third party payment agreements, etc on your behalf. This allows early-stage education of patients, next of kin and other responsible persons about their anticipated liability for medical and other services and guiding them through to timely settlement of accounts – sensitively balancing patient and debtor dialogue, guarantors, health fund management, revenue recovery and relationships.

Features

• On site health care facility attendance.
• Informed financial consent completion (manual and digitised).
• Authorised representative negotiations.
• Payment plans and third-party payment assurances. Guarantor arrangements.
• Health fund and third-party debt funder administration.
• Gofundme arrangement liaison.
• Eligibility, exemptions and status assessments. Reciprocal arrangement administration.
• Financial and compassionate hardship assessments.
• Billing and revenue management.
• Advanced mercantile agent services.
• Debt collection and management.
• Patient repatriation back to home country (simple repatriation to intensive care).

Why choose the Overseas and Medicare Ineligible Patient Program?

It’s expected that the net inflow of migrants and students will return to pre-COVID levels increasing the risk of Medicare ineligible patient debt.

AusHealth’s proactive engagement with health insurance funds shortens the timeline to payment.

Adverse outcomes are minimised for overseas and Medicare ineligible patients who have left your service.

Greater focus on the entire patient financial experience demonstrates empathy.

Enhanced relationships minimises potentially costly reputational and compliance risk.